Empower your Team for the Best Customer Service
Zendesk is a leading customer relationship management (CRM) tool. It empowers Service Providers, Business Process Outsourcers, Systems Integrators, Distributors, and Technology Partners among others to improve customer engagement and help their clients better understand their customers. Its complete communication solutions will allow your business to meet your customer needs, set your team up for success, and keep your business in sync.
What is a CRM?
Simply put, a customer relationship management tool is a technology that allows you to manage your company’s interactions and relationships with your customers and potential customers. Moreover, a CRM allows businesses to stay connected to customers, streamline processes, and improve profitability.
Why should you invest in CRM?
If your business is going to last, you will need a strategy founded on real data from your sales, customer service, marketing, and social media monitoring teams. So, how do you consolidate all these streams of data into a useful digestible form?
Zendesk, as a CRM tool, enables you to see a clear overview of your customers in one customizable dashboard – from your customer’s previous history with you, the status of their orders, to any outstanding customer service issues, and more. Although CRM is traditionally used in sales and marketing, customer service teams are benefitting greatly from Zendesk Suite, which provides sophisticated, seamless support that flows across channels.
ARGO/SQUAD is an affiliate partner of Zendesk in the Philippines. Zendesk is an award-winning customer service software with over 200k+ customers worldwide. For six consecutive years, Zendesk has been named a Leader in Gartner Magic Quadrant for the CRM Customer Engagement Center.
Connect with your customers at every point of their buying journey
Never miss a beat and meet your customers’ needs, keep your teams in sync, and build your business for success.